Making Your Life Better

Why does the clinic sometimes close before its stated closing times?

In order to maintain the highest standards of medical care, we sometimes have to close earlier than our stated hours. During these times the large number of patients within the clinic may already be utilizing the full resources of our medical and support staff. Even though the waiting room may appear empty, there are 9 examination rooms which may already be occupied with patients. We never take the decision to close early lightly. It is always best to call ahead of time near the end of the day to ensure that the clinic is still accepting patients. We thank you for your patience and understanding.

Why are some patients being taken back to see a doctor before others?

There are multiple doctors working at the clinic on most days. Patients are taken back according to who they are seeing and whether they have a booked appointment. Patients are only able to book an appointment with their own family doctor. There may be instances where patient are given priority in the event of a medical emergency.

Can I call to find out how long the wait is for the walk-in clinic?

We are unable to accurately predict wait times. Patients are seen in order of arrival and the length of their visit with the physician depends on the nature of their visit. On occasion a patient may be seen ahead of others due to an emergent matter.

What medications can I have renewed in the walk-in clinic?

It is our office policy that prescriptions will NOT be renewed for non-family practice patients requiring the following medication:
•Any medication that is an opioid/narcotic/controlled
•Painkillers such as: Percocet, Percodan, Oxycet, Endocet, Tylenol #3, Oxycontin, Oxycodone, Methadone and Morphine etc…
•Any benzodiazepines such as: Clonazepam, Diazepam, (Valium) or Lorazepam (Ativan)…
•Sleeping pills.•Medical Marijuana.•Stimulants (adderall, vyvanse, biphenin)

Can I renew my prescription over the phone?

Some medications can be renewed by fax, with a faxed request from your pharmacy. Each request is reviewed carefully by your doctor to ensure it is safe to renew the medication without seeing you. If it is deemed unsafe to do so, you will be asked to come in to renew it. Otherwise, your doctor will fax a renewal to your pharmacy. There may be a fee for this. Can I come to the walk in clinic to get a full check-up?The following services will NOT be provided during walk-in hours or for non-family practice patients.
•Complete physicals/drivers physicals 
•Pre-ops or pre-op forms
•Narcotic/sedative renewals 

Can I come to the walk-in clinic to get a referral for a specialist, physiotherapist, massage therapist, chiropractor, orthotics etc?

Our physicians will not write referrals for non family practice walk-in patients. This is your family doctor’s responsibility.  

Can I discuss my results with the doctor over the phone?

It is always best to come in and discuss results in person. If you do require telephone advice, you may call Telehealth Ontario at 1 866-797-0000. If our doctors feel it is important to reach you by phone regarding your results, they will do so.

Can someone else call on my behalf to inquire about my test results?

Due to the Privacy Act we are unable to disclose information regarding your visit over the phone or in person to anyone without expressed consent. 

What if I am unable to attend my scheduled appointment with my doctor?

Patients are required to call and cancel their appointment with 48 hours notice. Recurrent missed appointment will be subject to $35 fee for a regular appointment and $60 for a missed physical appointment. 

What services are not covered by OHIP?

Please check the fee schedule page. 

How can I book an appointment for allergy testing?

Please have your family doctor fax a referral to Dr. R.G. Simms at 905-895-9720.